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Customer Experience Management System (C-EMS)
Create "aha" experience for your customers through our customer experience management system, and understand critical intelligence on your CX management process
1. Customer Store Experience Analytics
We capture new and old customers touch point experience such as staff interactions, store space interaction, transaction experience and product demo experience and provide you actionable demographic and geographic intelligence in real time so you can take actions in real time.
2. Customer Preferences Analytics
It is imperative that your organization obtains leading indicator data on your customer preferences so you can keep your game a step ahead. Our customer preference. We let you know customer preferences data so you can design to serve customer in best possible way.
3. Customer Satisfaction Index
We track and let you know customer satisfaction over the life cycle so you can track and monitor the customer satisfaction curve. Along with our geolocation and demographic matrix and quantitative measurement of satisfaction it can provide you with both magnitude and direction of customer's satisfaction journey.
4. Customer Net Promotor Score - CNPS
Our all customer surveys have flexibility to customize it get you CNPS in real time and enables your organization to track satisfied customer and their loyalty curve, help identify customer loyalty drivers, monitor improvements and customer's satisfaction, and help identify potential at risk-customer.
5. Customer Digital Engagement Interface
Make your customer interactions visually appealing, intuitive and seamless across all digital channels through our tools, and monitor customer feedbacks and analytics in real time so you know your customer experience as soon as it happens.
Customer Store Experience
From store appearance to store layout, from its design to its atmosphere, from product range, quality to staff behavior, service everything matters when it comes to your brand and customer interaction with your brand. A positive customer experience increase loyalty, sales and word of mouth publicity. Our customer store experience analytics enables you track intelligence around these interactions and impressions in real time.
Customer Preference
Analytics
We analyze customer data to gain insights into their preferences, needs, and behaviors. We collect and identify patterns and trends. These insights can help companies create targeted marketing campaigns, improve product development, and enhance customer service. Customer preference analytics is a crucial tool for companies looking to improve their overall customer experience.
Customer Satisfaction Index
We provide your company with quantitative measurement of how satisfied customers are with a company's products, services, and overall customer experience. CSI can be used to track changes in customer satisfaction over time, benchmark against competitors, and identify areas for improvement. It is an important metric for companies looking to retain customers and increase revenue through positive word-of-mouth and repeat business.
Customer Net Promoter Score
Our quantitative metrics CNPS allow you calculate percentage of detractors from the percentage of promoters and help identifying the company’s loyal customer base, we also identify the area of improvements that are needed to increase customer satisfaction and loyalty so you can understand customer perceptions and make data-driven decisions.
Customer Digital Engagement Interface
A customer digital engagement interface is a way for customers to interact with a company through digital channels. We engage customers over chatbots, emails, websites, mobile app and more with personalized content. So you can gather customer data, improve customer satisfaction, and stay competitive in the digital landscape.
