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Retail
Our retail solution is the extended version of how we pursue data and its significance and we cover all the attribute that the data must posses in our solution. We understand that customer experience management systems cannot exist in silos and these systems and tools are suppose to be cross-functionally integrated with organization's operations, finances and marketing activities.
Over the past 20 years, there has been a growing focus on managing customer experiences, and with advancements in technology, this trend is expected to continue and expand in the coming decade. Brands are increasingly looking forward for proactive customer engagement and enhance experience led perceived value of their products and services. This has led organizations to achieve revenue gains of 5% to 10% by reducing the cost of customer acquisition and decreasing the customer defection rate.
Customer Actionable Data
We design our solution to collect customer actionable data and provide valuable insights into customer preferences, behavior, and pain points. By collecting and analyzing this data in real-time, businesses can identify and address customer issues quickly, improve customer satisfaction, and ultimately increase revenue.
Customer Mapping
Our solution provide businesses with customer mapping so they can create a map that shows where their customers are located and what their characteristics are in different areas. This can be useful for identifying customer segments, understanding local market trends, and tailoring marketing campaigns to specific regions or demographics. By analyzing this data, businesses can also identify areas of opportunities as well as areas where they may need to adjust their strategies.
Accuracy Marker
Our cluster intelligence tool is a powerful tool for increasing the accuracy level of data and gaining insights that can help businesses improve their operations and better serve their customers. By grouping similar data points together, businesses can gain insights into patterns and trends that may not be apparent when looking at the data as a whole. This can help to increase the accuracy level of the data by reducing noise and identifying outliers.
Predictive Analytics
Our satisfaction indexes and predictive scores can provide valuable insights into customer behavior and preferences. By using these metrics, businesses can identify areas where they need to improve their customer experiences and predict future outcomes to make data-driven decisions. It can help access ROI on experience management system investments
Our dashboards, interactive infographics and metrics allow you to analyze complex data sets with layer over layer information. Our web and app based solutions integrates with different ERP systems and can be extended to comprehensive AI/ML based predictive analytics and recommendation systems.